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Access to Navigate

Navigate is now available to all VCU undergraduates. If you are having problems accessing Navigate, please contact

Frequently asked questions

Can you get to the VCU sign-on page? If yes and your credentials are rejected, there is an issue with your eID or eID password.

If you successfully enter your credentials on the sign-on page, but Navigate says “Uh-oh…” or “Something went wrong,” EAB must not have your username in their system. Contact with your full name, username, and email address.

Click on Settings, and Update my information, and retake your Intake Survey. If this does not resolve the issue, please email

Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”

Some important steps in Navigate can be automatically marked as complete based on an official record stored at VCU. You can mark these steps complete, but they will remain in the path until there is an official record of this step being complete in VCU's system.

Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved. If the issue persists, contact

Click on Settings, and Notification Settings under My Stuff. You can change your preferences to receive Push, Text or Email Notifications at any time.

Course schedules are updated every 24 hours in Navigate, so check back tomorrow if you added or dropped a course that’s not appearing correctly. Contact for other problems.

Be sure your major has been declared on your official record. Majors are updated every 24 hours in Navigate, so allow a day if your major was just declared. Contact for other problems.

Navigate only displays one major, so if you're double-majoring or have a minor, your second major and/or minor will not appear in Navigate. Don't panic!

Zero, nada, zilch. It costs nothing for you to download Navigate or use the desktop version! However, that doesn’t mean that your friends at other schools can download it too — we specially partnered with Navigate to customize it for your VCU experience.

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