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Access to Navigate

Navigate is now available to all VCU undergraduates. If you are having problems accessing Navigate, please contact navigate@vcu.edu.

Frequently asked questions

Can you log into your VCU email? You'll use the same log-in information to log into Navigate. Remember your eID is the information in your VCU email address before "@vcu.edu" or "@mymail.vcu.edu", and your eID password is the same password you use to check your VCU email. If you can't log into Navigate, try logging into your email first to make sure that you have your eID and eID password correct. If you are also unable to log into your VCU email, you may need to reset your eID password at myeid.vcu.edu.

If you are able to access your VCU email, but Navigate says “Uh-oh…” or “Something went wrong,” Navigate does not have your username in their system. This typically happens for one of the following reasons:

  • You have not yet accepted your offer of admission. Only current VCU students may use Navigate. If you are a new VCU student, please make sure to accept your offer of admission. Once admissions processes your acceptance, it can take up to 2 business days for you to access Navigate. Contact admissions if you have questions about your admissions status.
  • You are an inactive student. Students become inactive if they have not maintained continuous enrollment, are suspended, or graduate. Please contact your advisor via email to request an appointment.

If after taking these steps, you are still unable to access Navigate, email navigate@vcu.edu and we'll help you log-in.

Click on Settings, and Update my information, and retake your Intake Survey. If this does not resolve the issue, please email navigate@vcu.edu.

Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”

Some important steps in Navigate can be automatically marked as complete based on an official record stored at VCU. You can mark these steps complete, but they will remain in the path until there is an official record of this step being complete in VCU's system.

Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved. If the issue persists, contact navigate@vcu.edu.

Click on Settings, and Notification Settings under My Stuff. You can change your preferences to receive Push, Text or Email Notifications at any time.

Course schedules are updated every 24 hours in Navigate, so check back tomorrow if you added or dropped a course that’s not appearing correctly. Contact navigate@vcu.edu for other problems.

Be sure your major has been declared on your official record. Majors are updated every 24 hours in Navigate, so allow a day if your major was just declared. Contact navigate@vcu.edu for other problems.

Navigate only displays one major, so if you're double-majoring or have a minor, your second major and/or minor will not appear in Navigate. Don't panic!

Zero, nada, zilch. It costs nothing for you to download Navigate or use the desktop version! However, that doesn’t mean that your friends at other schools can download it too — we specially partnered with Navigate to customize it for your VCU experience.

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